CUSTOMER RELATIONSHIPS & SERVICE
We excel in customer relationships and service. It’s the secret sauce that can transform a bland interaction into a memorable and positive experience. When we answer your call or email, chances are we’re already on a first name basis with you. We make ordering easy, we know your account inside and out, we will alert you when inventory is low on the common part numbers you order, and sometimes, we just shoot the breeze with you. Collectively, Team RBI has decades of experience working in the bearing industry and helping our customers find the right bearing solution for their application.
- Personalized Service
- Create Memorable Customer Experiences
- Omnichannel Customer Support
- Quick Response Time to Messages and Emails
- No Generic Auto Replies to POs Submitted
- Anticipating Customer Needs
- Efficiency and Problem Solving
- Product Knowledge and Expertise